Online Student Support Desk

About the Online Student Support Desk

The Moorpark College Online Student Support Desk is your destination for navigating the complexities of the distance education/online learning environment.  Our trained specialists are standing by to assist you with virtually all of your online support needs including:

  • Navigating and Using Canvas

  • Registration, dropping, and waitlist assistance

  • Laptop, hotspot, and textbook rentals

  • Appointment assistance

  • Graduation information

  • Campus Protocols regarding COVID information

  • General campus and department assistance

  • Redirecting to other departments

  • Closed Captioning videos

Contacting the Online Student Support Desk:

So that we may provide you with the best possible support, please complete the following steps:

  • Step 1:  Submit a Support Ticket.
  • Step 2: Check your email for your unique Ticket ID number. 
    • You will be asked to provide this number when you contact the Online Student Support Desk.
    • If you do not receive this email, try resubmitting your Support Ticket.
  • Step 3: Please allow up to 24 hours for one of our specialists to get back to you.  If your support need is time sensitive, please contact us directly after receiving your Ticket ID number using one of the following contact methods:
    • Phone: (805) 553-4188
      • If you reach our voicemail, please leave us a message that includes your name, ticket ID number, and a brief description of why you're calling.  We will return your call as soon as possible.
    • Zoom: MC Student Support Desk
      • To ensure the confidentiality of all our guests, you will be placed in our virtual waiting room while we finish providing support other guests in our queue.
      • Once you are connected to the main Zoom room, you may choose to communicate with our staff live (using your Microphone and/or Webcam) or via the Chat feature.  Your session you NOT be recorded or shared with others.

Support Desk Hours:

  • Monday: 9:00 AM - 5:00 PM
  • Tuesday: 9:00 AM - 5:00 PM
  • Wednesday: 9:00 AM - 5:00 PM
  • Thursday: 9:00 AM - 5:00 PM
  • Friday: Closed during Summer Term

Preparing for an online class

Helpful online resources