Once an alternate media request and proof of purchase is received, the Alternate Media Specialist will work with publishers and other sources to obtain electronic files. This is typically referred to as the research process and varies from one to five days depending on publishers response time.
Once electronic files are received, the files are assessed and produced in an appropriate format for the student. This is typically referred to as the production process and varies from three to ten days.
Be sure to provide the course syllabus as it supports the production process in ensuring chapters are completed in the order outlined for the course and ensures timeliness.
The timeliness of alternate media requests is of the utmost importance! All efforts will be made to ensure alternate media requests are provided in a timely manner, most times within 10 business days. However, some requests may exceed 10 business days depending on publisher response time and the conversion / formatting needs of the request. In these cases, the alternate media specialist will prioritize alternate media production based on the reading order listed in the syllabus to ensure students do not experience a disruption their course reading schedule.
